tk1917's Privacy Policy
This document provides a full account of how secure your personal information is at tk1917 and how it is used. Please read it carefully.
This privacy policy sets out in detail our commitments and practices regarding the collection, storage, processing, and use of information from users of the tk1917 website. By creating an account at tk1917 or using this website, you agree to the terms of this policy. This privacy policy is related to our Terms and Conditions, and it is recommended that both documents be read together.
Table of Contents
1. What Information We Collect
tk1917 collects various types of personal information to run its services smoothly. This information can broadly be divided into two categories: information you provide directly, and information collected automatically.
1.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Permanent and current address
- Mobile number and email address
1.2 Financial Information
To process deposits and withdrawals, we may collect relevant account information related to bKash, Nagad, Rocket, Upay, or bank transfers. Full financial details are never stored on our servers — only the necessary records are kept after a transaction is completed.
1.3 Usage Information
- Login history and session duration
- Preferred game categories and betting history
- Device type, operating system, and browser information
- IP address and approximate geographic location
2. How We Collect Information
tk1917 collects information from various sources and through various methods. Each method is transparent and carried out for a specific purpose.
Registration Form
Information you provide directly when creating an account — name, mobile number, email, and date of birth — is collected.
Transaction Process
Information related to the payment method used during deposits and withdrawals is logged automatically.
Support Centre
When you request support via live chat or email, details of that conversation are stored.
Cookies and Tracking
Usage-related information is collected automatically through cookies and similar technologies while you browse the website.
3. Purpose of Using Information
Collected information is used only for specific and legitimate purposes. tk1917 never uses your information for unethical or unnecessary purposes.
3.1 Account Management and Service Delivery
Information is used to open your account, verify logins, process deposits and withdrawals, and provide bonuses and VIP benefits.
3.2 Identity and Age Verification
tk1917 is a responsible platform. It is our duty to verify the age of all users and follow the necessary KYC (Know Your Customer) procedures to prevent money laundering. Identity documents are verified for this purpose.
3.3 Customer Support
Previous transaction and communication history is used to resolve your issues quickly and effectively. tk1917's 24/7 live chat and email support team serves users in both Bengali and English.
3.4 Platform Improvement and Security
Usage-related information is analysed to improve service quality, identify technical errors, and prevent fraudulent activity.
3.5 Marketing Communications
With your consent, offers, bonuses, and promotional information may be sent to you. You can turn this off at any time from your account settings.
We do not sell your information to third parties or transfer it to advertisers.
4. Data Storage and Security
tk1917 uses industry-standard technology to protect your information. Our security framework operates at the following levels:
4.1 SSL Encryption
All data exchanged on the website is encrypted using SSL (Secure Sockets Layer) technology. This significantly reduces the risk of data theft during internet connections.
4.2 Secure Server Infrastructure
Our servers operate in a controlled environment and undergo regular security audits. Firewalls and access controls are active to prevent unauthorised access.
4.3 Account Security
Each account's password is stored in hashed form. Login attempts are monitored, and when suspicious activity is detected, precautionary measures are taken automatically. OTP verification is an important layer of account security.
4.4 Staff Access to Data
Only authorised staff can access user data for specific, justified purposes. This access is reviewed regularly and a log is kept of every instance of access.
No security system is completely impenetrable. We therefore ask users to keep their passwords private and change them regularly.
5. Sharing Information with Third Parties
tk1917 may share certain information with specific third parties in limited circumstances and under strict rules.
5.1 Payment Processors
Necessary information is shared with the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This information is used solely to process the transaction.
5.2 Technology Service Providers
Necessary information may be shared with trusted partners providing server hosting, analytics, and technical support. We have privacy agreements with these partners, and they may not disclose the information to any other party.
5.3 Legal Obligations
Necessary information may be disclosed to authorities to comply with court orders, government investigations, or applicable laws. In such cases, we seek legal advice before disclosing any personal information.
5.4 Business Transfers
In the event of a future merger or acquisition, user information may be transferred to the new ownership. In that case, this privacy policy will remain in effect and users will be informed in advance.
6. Cookie Policy
The tk1917 website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps improve the functionality of the website.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and running core functionality. Disabling them will prevent the website from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferences and settings — such as language selection and preferred game categories. They make your experience more convenient.
6.3 Analytics Cookies
Analytics cookies are used to understand which parts of the website are used most. This information is aggregated and anonymous — no personal identity is attached.
6.4 Cookie Controls
You can accept or reject cookies at any time by changing your browser settings. However, disabling essential cookies may cause issues with some services.
7. Your Rights Regarding Your Data
As a user of tk1917, you have certain basic rights regarding your personal information. We respect these rights.
Right to Access
You can ask to know what information we hold about you in your account.
Right to Correction
You can request that incorrect or outdated information be corrected. It will be updated subject to verification of the accurate information.
Right to Deletion
After closing your account, you can request that certain information be deleted, though some information must be retained as required by law.
Right to Object to Processing
You can object to the processing of your information for marketing communications or certain specific uses.
To exercise these rights, contact our support team. Requests are generally responded to within 30 working days.
8. Data Retention Period
tk1917 does not store any personal information for longer than necessary. The retention period depends mainly on the type of service and legal requirements.
8.1 Active Accounts
Necessary information will be retained for as long as your account remains active. This is required to maintain service quality and preserve your transaction history.
8.2 Closed Accounts
Even after an account is closed, records of financial transactions and identity verification information are retained for a period determined by applicable law.
8.3 Marketing Data
If you opt out of marketing communications, the relevant information is deleted or no longer used as soon as possible.
9. Protection of Minors
tk1917 is a platform for adults and does not provide services to anyone under the age of 21. We are firmly committed to protecting minors.
Age is verified at the time of registration, and those under 21 are not permitted to open an account. If a minor manages to open an account inadvertently and this comes to our attention, that account will be closed immediately and the associated information will be deleted.
Our Responsible Gaming Guidelines contain detailed information on safe gambling practices, including the protection of minors. We urge parents to monitor their children's online activity.
For ages 21+ only. Use of this site by minors is strictly prohibited.
10. Changes to This Policy
tk1917 reserves the right to change or update this privacy policy as needed. Depending on the nature and impact of the changes, we inform users in the following ways:
- For significant changes, a notification will be sent to the registered email address.
- The date of the change will be shown at the top of this page under the "Last Updated" section.
- For major changes, users will be given the opportunity to provide consent before the changes take effect.
- Continued use of the site after changes have been made will be taken to mean that the new policy has been accepted.
For a full understanding of tk1917's services and terms, you can learn more about the organisation and its principles on our About Us page.
11. Contact Us
If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24/7.
Live Chat
Use the live chat option on the website for 24/7 direct support.
Send privacy-related requests to:
[email protected]
For answers to common questions, check the FAQs in our FAQ section — you can get quick help there on privacy and other topics.